Terms & Conditions

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern the Chiltern Shakespeare Company's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The terms 'the Chiltern Shakespeare Company' and 'CSC' are interchangeable in this site and are all considered to be a single entity.

The terms 'the Chiltern Shakespeare Company', 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website that are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Website disclaimer

The information contained on this website is for general information purposes only. The information is provided by the Chiltern Shakespeare Company and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website, you are able to link to other websites which are not under the control of the Chiltern Shakespeare Company. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, the Chiltern Shakespeare Company takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 2018.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the address available on our Contact Us page. We will promptly correct any information found to be incorrect.

Box Office terms and conditions

Tickets are non-refundable. Tickets may only be refunded under exceptional circumstances at the discretion of the Chiltern Shakespeare Company by application in writing to the Box Office or the cancellation of the performance.

Where cancellation occurs during a performance there shall be no refund offered if the performance is over halfway through.

The Chiltern Shakespeare Company accepts no liability for consequential loss as a result of a cancelled performance.

Tickets cannot be transferred or exchanged.

The Chiltern Shakespeare Company reserves the right to make discount offers on tickets. These cannot be applied retrospectively.

Each member of the audience must be in possession of a valid ticket. A valid ticket must be produced to gain entry to the theatre or event.

Babes in arms (18 months or younger) are only permitted at certain shows, for which a ticket will be required; but no seat will be allocated.

The Chiltern Shakespeare Company reserves the right to make any alterations to the advertised time, programme or cast as a result of circumstances beyond their control, without the obligation to exchange or refund monies.

Consumer Contracts Regulations
The Chiltern Shakespeare Company abides by the Consumer Contracts Regulations for all transactions that it processes via its website. In line with this, and in line with the Office of Fair Trading guidelines, all tickets sold via this site are outside of the scope of that legislation and therefore are NOT covered by that legislation.

Once purchased, we do NOT automatically offer exchanges or refunds for tickets purchased. We will, however, take any unused tickets and attempt to sell them to a waiting list, should a waiting list exist (e.g. when we have a full house). Where tickets are sold via this method, the Chiltern Shakespeare Company will charge an administration fee of £2 per ticket.

Performances will begin promptly and latecomers will not be admitted until the interval (if applicable), or suitable break in the action, and is solely at the discretion of the front of house manager. We, therefore, ask that patrons take their seats in good time.

Patrons choosing to leave the auditorium during a performance may not be readmitted or may need to wait till a suitable break solely at the discretion of the stage manager.

On occasion tickets may be restricted to a maximum number per person for a particular production, the Chiltern Shakespeare Company reserve the right to cancel tickets purchased in excess of this number.

If a performance is cancelled, ticket holders will be offered an alternative performance (subject to availability) up to the seat value on the ticket.

In the interest of our other patrons, parents with children are reminded they may be asked to remove consistently noisy children. Age restrictions for certain productions will apply and children may not be admitted due to the nature and suitability of the show as advised by the Box Office.

At all performances at the Chiltern Shakespeare Company the use of recording equipment of any kind is strictly prohibited. Any unauthorised recordings will be confiscated and deleted. Pagers, mobile phones, digital watches or any other electronic equipment should be disabled when inside the auditorium to avoid disturbing other patrons, the cast and crew.

By purchasing a ticket all ticket holders consent to the filming and sound recording of themselves as members of the audience.

If a patron behaves in a way that may cause danger to others or in a violent or obnoxious manner through, for example, alcohol, the Chiltern Shakespeare Company can request that the patron leaves the venue and will take appropriate action to enforce this right.

The Chiltern Shakespeare Company reserves the right to refuse admission in reasonable circumstances.

Smoking is not permitted in the auditorium. If smoking is required as part of the action of a play, this is allowed within the scope of a theatrical performance and all relevant legislation will be adhered to.

The Chiltern Shakespeare Company cannot accept responsibility for the damage or loss to any personal property whilst visiting the venue. The group will hold any items handed in for a period of 1 week.

Any complaints should be made to the front of house manager promptly either before or during the performance.

English law shall govern all the terms and conditions.